Privacy Policy

Plastiques ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website (plastique.com), submit a form, communicate with us, or use any of our services.

By using our website or engaging with our services, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

When you fill out a consultation form, contact us via email, phone, text, WhatsApp, social media, or otherwise communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Preferred communication method (email, SMS, WhatsApp, phone)
• Medical procedure interests and goals
• Preferred travel destinations
• Medical history and health-related information you voluntarily share as part of your consultation
• Travel preferences, dates, and special requirements
• Messages, notes, images, and other content you send to our team
• Payment and billing information when applicable

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on each page, and navigation patterns
• Referring URL (how you found our website)
• General geographic location based on IP address
• Cookie identifiers and similar tracking data

Information From Third Parties

We may receive information about you from:

• Social media platforms if you contact us or engage with us through those channels
• Analytics providers such as Google Analytics
• Advertising platforms if you interact with our ads
• Partner clinics or surgeons if they share follow-up or aftercare information with your consent

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• To respond to your consultation inquiries and provide personalized recommendations
• To match you with appropriate surgeons, clinics, and destinations based on your goals and preferences
• To create and coordinate your treatment plan, travel itinerary, and accommodations
• To provide on-the-ground concierge support during your trip
• To coordinate post-operative aftercare and follow-up care

Communications

• To contact you via email, SMS/text message, phone calls, and messaging platforms (including WhatsApp and Instagram DM) regarding your inquiry, consultation, treatment plan, travel details, and aftercare
• To send you promotional content including special offers, new destination announcements, educational blog posts, procedure guides, cost comparison updates, and general marketing communications via email and text message
• To send appointment reminders, travel confirmations, and schedule updates
• To request feedback, reviews, and testimonials about your experience

Business Operations

• To improve our website, services, and overall user experience
• To analyze usage trends, site performance, and marketing effectiveness
• To prevent fraud, protect our rights, and ensure the security of our services
• To comply with legal obligations and respond to legal requests

3. Communication Preferences & Consent

Your Consent

When you provide your contact information to Plastiques -- whether through our website forms, email, text, social media, phone, or any other channel -- you expressly consent to receive both transactional and promotional communications from us via email, SMS/text message, phone, and messaging platforms including WhatsApp.

Types of Communications

Transactional communications are messages directly related to services you have requested or are actively engaged with. These include:

• Responses to your consultation inquiry
• Treatment plan details, cost breakdowns, and surgeon profiles
• Appointment confirmations and reminders
• Travel itineraries, hotel bookings, and transportation details
• Post-operative care instructions and check-ins
• Important service updates affecting your consultation or trip

Promotional communications are marketing messages designed to keep you informed and engaged. These include:

• Special offers and limited-time pricing
• New destination and service announcements
• Blog articles, procedure guides, and educational content
• Patient success stories and testimonials
• Seasonal promotions and referral programs
• Surveys and feedback requests

Message Frequency

Message frequency varies depending on your level of engagement with our services. During an active consultation or booked procedure, you may receive more frequent transactional messages. Promotional messages are sent periodically and are not tied to a fixed schedule.

Standard Rates Apply

Standard message and data rates may apply to SMS and text message communications as determined by your wireless carrier. Plastiques is not responsible for any messaging or data charges imposed by your carrier.

How to Opt Out

You have the right to opt out of promotional communications at any time through the following methods:

• Email: Click the "Unsubscribe" link included at the bottom of every promotional email we send. Your request will be processed within 10 business days.
• Text / SMS: Reply STOP to any promotional text message you receive from Plastiques. You will receive a one-time confirmation that you have been unsubscribed.
• WhatsApp: Send the word "STOP" to our WhatsApp number, or block our contact directly in the app.
• Phone calls: Request to be placed on our internal do-not-call list during any phone conversation with our team, or email us at hello@plastique.com.
• All channels at once: Send an email to hello@plastique.com with the subject line "Opt Out of All Promotional Communications" and include your name and phone number.

Important: Opting out of promotional communications does not opt you out of transactional messages related to an active consultation, booked procedure, or scheduled travel arrangement. These messages are necessary for the coordination and delivery of the services you have requested. Transactional communications will continue until your engagement with us is complete.

If you wish to cease all communications entirely, including transactional messages, you may do so by canceling any active services and emailing us at hello@plastique.com to request complete removal from our contact systems.

4. How We Share Your Information

We may share your personal information with the following parties, only to the extent necessary to deliver our services:

Partner Clinics & Surgeons

We share the medical and contact information necessary to facilitate your consultation, treatment planning, and care. This includes your name, contact details, medical history you have provided, procedure interests, and relevant health information. We share only the minimum information required for your care.

Travel & Accommodation Providers

We share your name, contact details, and travel dates with airlines, hotels, and ground transportation providers as needed to make reservations and coordinate logistics on your behalf.

Concierge & Translation Partners

We may share limited contact information and itinerary details with on-the-ground support staff and translators who assist you during your trip.

Payment Processors

If a transaction is involved, your payment information is shared with secure, PCI-compliant third-party payment processors. Plastiques does not store your full credit card or banking information on our servers.

Analytics & Marketing Platforms

We use services such as Google Analytics, Meta Pixel, and similar tools to understand how visitors use our website and to measure the effectiveness of our marketing. These services may collect anonymized or pseudonymized data through cookies and similar technologies.

Legal & Regulatory Authorities

We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

We Do NOT:

• Sell your personal information to any third party -- ever
• Share your information with unrelated advertisers or data brokers
• Share your medical information with anyone other than your selected care providers without your explicit consent
• Use your personal information for purposes unrelated to our services without your permission

5. Cookies & Tracking Technologies

What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us understand how you use our site and allow us to improve your experience.

Types of Cookies We Use

Essential Cookies -- Required for basic website functionality such as page navigation, form submissions, and security features. These cannot be disabled.

Analytics Cookies -- Help us understand how visitors interact with our website by collecting anonymous usage data. We use Google Analytics for this purpose. Data collected includes pages visited, time on site, bounce rate, and traffic sources.

Marketing Cookies -- Used to track visitors across websites and display relevant advertising. These may be set by third-party advertising platforms such as Meta (Facebook/Instagram) and Google Ads.

Preference Cookies -- Remember your preferences and settings (such as language or region) to provide a more personalized experience on return visits.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it, including:

• SSL/TLS encryption for all data transmitted through our website
• Secure storage of personal data with access controls limited to authorized personnel
• Regular review of our data collection, storage, and processing practices
• Training for team members who handle personal information

Despite our efforts, no method of electronic transmission or data storage is 100% secure. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your personal information, we will notify you and any applicable regulatory authorities as required by law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Active consultations and clients: Your information is retained for the duration of our engagement and for a period of 3 years following your last interaction with us, for aftercare coordination and quality assurance purposes.
• Inactive leads: If you inquire but do not proceed with services, your information is retained for up to 2 years to allow us to follow up and provide relevant updates, unless you request earlier deletion.
• Marketing contacts: If you are subscribed to promotional communications, your contact information is retained until you opt out.
• Website analytics data: Anonymized analytics data may be retained indefinitely for trend analysis.

You may request deletion of your personal data at any time (see Section 9 below).

8. International Data Transfers

Plastiques operates internationally and your information may be transferred to, stored in, or processed in countries outside your country of residence -- including countries where our partner clinics, surgeons, and service providers are located (such as Turkey, Colombia, Mexico, South Korea, the Dominican Republic, and the UAE).

These countries may have data protection laws that differ from those in your home country. By using our services and providing your information, you consent to the transfer of your data to these countries for the purposes described in this Privacy Policy.

We take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Right to Access -- You may request a copy of the personal information we hold about you.

Right to Correction -- You may request that we correct any inaccurate or incomplete personal information.

Right to Deletion -- You may request that we delete your personal information, subject to certain legal exceptions (such as data we are required to retain by law).

Right to Opt Out -- You may opt out of promotional communications at any time using the methods described in Section 3.

Right to Data Portability -- Where applicable, you may request that we provide your personal information in a structured, commonly used, machine-readable format.

Right to Restrict Processing -- You may request that we limit how we use your personal information under certain circumstances.

Right to Non-Discrimination -- We will not discriminate against you for exercising any of your privacy rights.

For California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. Plastiques does not sell your personal information.

To exercise your California privacy rights, contact us at hello@plastique.com with the subject line "California Privacy Request."

How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at:

• Email: hello@plastique.com
• Subject line: "Privacy Request -- [Your Name]"

We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.

10. Children's Privacy

Plastiques services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@plastique.com and we will take steps to delete that information.

11. Third-Party Links

Our website may contain links to third-party websites, including partner clinic websites, social media platforms, travel booking sites, and other external resources. We are not responsible for the privacy practices, content, or security of these third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Privacy Policy

Plastiques reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you via email or a prominent notice on our website.

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Plastiques

Email: hello@plastique.com

Instagram: @plastiques

This Privacy Policy was last updated on March 17, 2026.