Terms & Conditions

Welcome to Plastiques. By accessing or using our website (plastique.com), submitting any form, or engaging with any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

1. About Plastiques

Plastiques is a medical tourism concierge service that facilitates connections between patients and independent, internationally accredited medical providers, surgeons, clinics, and hospitals. Plastiques is not a medical provider, hospital, clinic, or licensed medical practice. We do not perform, supervise, direct, or take clinical responsibility for any medical procedure. All medical services are rendered by independent third-party providers.

2. Services We Provide

Plastiques provides concierge-style coordination services including, but not limited to:

• Surgeon and clinic matching based on your preferences, goals, and budget
• Personalized treatment plan coordination
• Travel and accommodation arrangements
• Airport transfers and private ground transportation
• On-the-ground concierge support and translation services
• Post-operative aftercare coordination and follow-up scheduling

All medical decisions, diagnoses, and treatments are made solely by the independent medical professionals you are connected with. Plastiques role is strictly limited to coordination, facilitation, and support.

3. Consent to Communications

By submitting your contact information through our website, consultation forms, social media, direct messages, or any other channel, you expressly consent to receive communications from Plastiques via:

• Email
• SMS / text message
• Phone calls (including calls using autodialed or pre-recorded technology)
• Messaging platforms including but not limited to WhatsApp, Instagram DM, and Facebook Messenger

What We May Contact You About

Communications may include, but are not limited to:

• Responses to your consultation inquiries
• Treatment plan details, cost breakdowns, and surgeon recommendations
• Appointment confirmations, reminders, and schedule changes
• Travel itineraries, accommodation details, and logistics coordination
• Post-operative check-ins and aftercare reminders
• Promotional offers, new destination announcements, and special pricing
• Educational content, blog updates, and medical tourism resources
• Service updates, surveys, and feedback requests

Message Frequency & Rates

Message frequency varies based on your level of engagement with our services. Standard message and data rates may apply to SMS and text communications as determined by your mobile carrier. Plastiques is not responsible for any charges incurred from your carrier.

How to Opt Out

You may opt out of promotional communications at any time:

• Text messages: Reply STOP to any text message from Plastiques
• Emails: Click the "Unsubscribe" link at the bottom of any promotional email
• WhatsApp: Send "STOP" to our WhatsApp number or block our contact
• All channels: Contact us at hello@plastique.com with the subject line "Opt Out"

Please note: Opting out of promotional communications does not opt you out of transactional communications related to an active consultation, booked procedure, or scheduled travel. These messages are essential to delivering the services you have requested and will continue until your engagement with us is complete.

Phone Number Confirmation

By providing a phone number, you confirm that you are the owner or primary authorized user of that number and that you consent to receiving calls and text messages at that number from Plastiques and its service partners for the purposes described above.

4. Patient Responsibilities

By using our services, you agree to:

• Provide accurate, complete, and truthful personal and medical information
• Disclose all relevant medical history, current medications, allergies, and pre-existing conditions to both Plastiques and your selected medical provider
• Obtain all necessary travel documents including a valid passport, any required visas, and recommended vaccinations for your destination
• Secure appropriate travel and medical insurance as recommended
• Follow all pre-operative and post-operative care instructions provided by your surgeon and medical team
• Inform your local primary care physician about any procedures performed abroad upon your return
• Arrive at scheduled appointments on time and communicate any changes promptly

You acknowledge that medical tourism involves international travel and that medical procedures carry inherent risks regardless of where they are performed. You accept these risks knowingly and voluntarily.

5. Medical Disclaimer

Plastiques does not provide medical advice. All content on our website, blog, social media, and marketing materials -- including cost estimates, procedure descriptions, and recovery timelines -- is for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

• Always consult with a qualified medical professional before making decisions about any medical procedure.
• Testimonials, patient stories, and before/after descriptions represent individual experiences. Individual results may vary, and no specific outcome is guaranteed.
• Cost estimates and savings comparisons are approximate, based on market averages at the time of publication, and are subject to change based on individual treatment plans, exchange rate fluctuations, and provider pricing.
• Plastiques does not endorse, recommend, or guarantee any specific medical treatment, procedure, or outcome.

6. Financial Terms

• Consultations with Plastiques are free of charge and carry no obligation. You will never be charged for speaking with our team about your options.
• Payment terms, deposit requirements, cancellation policies, and refund eligibility for medical procedures are determined by the individual clinic or surgeon. These will be clearly communicated to you as part of your personalized treatment plan before you make any financial commitment.
• Plastiques may charge a concierge coordination fee separate from medical procedure costs. Any such fee will be transparently disclosed and agreed upon in writing before services begin.
• Travel-related bookings including flights, accommodations, and transportation are subject to the terms, cancellation policies, and refund rules of the respective third-party providers (airlines, hotels, etc.).
• All prices quoted are in US dollars unless otherwise specified.

7. Third-Party Services

Plastiques works with a network of independent third-party providers including medical clinics, surgeons, hospitals, airlines, hotels, ground transportation services, and translation professionals. These entities operate independently and are not employees, agents, or subsidiaries of Plastiques.

Plastiques makes reasonable efforts to vet and verify the credentials, accreditations, and reputations of our partner clinics and surgeons. However, we do not control their operations, staff, facilities, or clinical decisions, and we do not guarantee the outcome of any medical procedure, the quality of any third-party service, or the accuracy of any information provided by third parties.

Your engagement with any third-party provider is subject to that provider's own terms, policies, and agreements.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Plastiques, its owners, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to:

• The use or inability to use our website or services
• Any medical procedure facilitated or coordinated through our network
• Any complication, adverse outcome, or dissatisfaction resulting from medical treatment
• Any travel-related incident, delay, cancellation, or disruption
• Any action or omission of any third-party provider, surgeon, clinic, airline, hotel, or transportation service
• Any inaccuracy in information provided on our website or by third parties
• Unauthorized access to or alteration of your personal data

You agree that your sole remedy for dissatisfaction with our services is to discontinue use of our services.

9. Indemnification

You agree to indemnify, defend, and hold harmless Plastiques, its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising out of or in connection with your use of our services, your violation of these Terms, or your violation of any rights of any third party.

10. Intellectual Property

All content on the Plastiques website -- including but not limited to text, images, graphics, photographs, logos, icons, design elements, page layout, and software -- is the property of Plastiques or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, display, perform, or use any content from our website for commercial purposes without prior written consent from Plastiques.

11. Website Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to any portion of our website or systems
• Use automated tools (bots, scrapers, crawlers) to collect data from our website without permission
• Submit false, misleading, or fraudulent information through any form
• Interfere with or disrupt the integrity or performance of our website

12. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United States. Any dispute arising out of or relating to these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If negotiation is unsuccessful, disputes shall be resolved through binding arbitration administered in accordance with applicable arbitration rules. Each party shall bear its own costs of arbitration.

13. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed. The remaining provisions shall continue in full force and effect.

14. Changes to These Terms

Plastiques reserves the right to modify or update these Terms & Conditions at any time without prior notice. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services following the posting of changes constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed of any updates.

15. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Plastiques

Email: hello@plastique.com

Instagram: @plastiques

These Terms & Conditions were last updated on March 17, 2026.